Shipping policy

Shipping Policy

Last updated: December 10, 2025

Nutriva Shipping Policy

At Nutriva, we believe your wellness journey shouldn't start with waiting. Every order is carefully prepared so your Nutriva Lymphatic Support Drops arrive as quickly as possible—fresh, securely sealed, and ready to become part of your daily wellness routine.

1. Order Processing

All orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed Monday through Friday are generally processed the same or the following business day.
Orders placed on weekends or public holidays begin processing on the next business day.
During periods of high order volume, such as sales events, product launches, or holidays, processing may take up to 4 business days. If delays occur, we'll keep you informed.

2. Shipping & Delivery Times

United States

Estimated delivery after shipment:

Standard Shipping: 3–5 business days
Expedited Shipping: 1–3 business days (where available)

International Shipping

International orders typically arrive within 5–10 business days after shipment, depending on the destination country and customs processing.

Please note that delivery times are estimates only and are not guaranteed. Carrier delays, severe weather, or customs clearance may affect transit times.

3. Order Tracking & Shipping Confirmation

Once your order leaves our warehouse, you'll receive a shipping confirmation email containing your tracking number.

Please note:

Tracking information typically becomes active within 24–48 hours after shipment.
If your tracking hasn't updated after 48 hours, please contact our customer support team.
If you haven't received a shipping confirmation, please check your spam or promotions folder.

4. Shipping Delays

While we make every effort to deliver your order on time, certain delays are outside our control.

Nutriva is not responsible for delays caused by:

Carrier service interruptions or operational issues
Severe weather or natural disasters
Customs or import processing for international shipments
Incorrect or incomplete shipping information provided during checkout

5. Shipping Address Accuracy

Please carefully review your shipping address before completing your order.

Nutriva is not responsible for packages that cannot be delivered or are delivered to an incorrect address because inaccurate or incomplete shipping information was provided during checkout.

If you notice an address error after placing your order, please contact us immediately:

Email: info.flexonall@gmail.com

We'll do our best to update your shipping information before your order ships, but changes cannot be guaranteed once processing or shipment has begun.

6. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during transit, please contact our customer support team.

Please include:

Your order number
Photos of the damaged product and packaging (if applicable)

After reviewing your case, we'll work with you to find the best solution, which may include a replacement, store credit, or another appropriate resolution.

Questions About Your Order?

Our customer support team is happy to help.