Refund policy
Refund Policy
Last updated: December 10, 2025
Nutriva Refund Policy
At Nutriva, we stand behind our products and want every customer to feel confident about their purchase. If you're not completely satisfied, we offer a 30-Day Money-Back Guarantee with no return required.
To qualify, your request must be submitted within the eligible time frame and include a reasonable explanation for your dissatisfaction.
1. Eligibility & Timeframe
To qualify for a refund under this policy:
- Your refund request must be submitted within 30 days of your original purchase date.
- Requests submitted after 30 days are not eligible for a refund, regardless of circumstances.
- Only purchases made directly through Nutriva's official website are eligible. Orders placed through third-party retailers or resellers are not covered.
- Subscription renewals or recurring charges processed after the 30-day guarantee period are not eligible for refunds (see Section 7).
- Orders that have already been processed or fulfilled after the 30-day period are not eligible.
All refund requests are reviewed individually and are not automatically approved. Nutriva reserves the right to deny requests that lack sufficient information or appear inconsistent with normal product use. No exceptions are made beyond the 30-Day Money-Back Guarantee.
2. No Return Required
You do not need to return the product to receive a refund.
Refunds are issued based on your submitted request and the information provided.
Please do not send products back unless our customer support team specifically instructs you to do so. Unsolicited returns cannot be accepted or processed.
3. Valid Reasons for a Refund
Your request should include an honest explanation of why you are dissatisfied.
Examples include:
- Product did not meet expectations
- Dissatisfied with results
- Problems with taste or ease of use
- Other reasonable product-related concerns
4. Order Issues & Exceptions
The following situations may qualify for a replacement or refund after verification.
Damaged or Defective Products
If your order arrives damaged or defective, please contact our support team promptly.
We may request photos of the product and packaging before approving a replacement or refund.
Incorrect or Missing Items
If you received the wrong item or part of your order is missing, contact customer support with your order information.
Once verified, we'll arrange a replacement or refund.
Order Cancellation
Orders may only be canceled before they enter processing.
Once processing or shipping has begun, cancellations are no longer possible.
Out-of-Stock Products
If an item cannot be fulfilled, we'll automatically refund the purchase to your original payment method.
5. Shipping & Delivery
All delivery issues are evaluated using carrier tracking information.
Delivered But Not Received
If tracking confirms delivery and valid proof of delivery exists, the order is considered fulfilled and is not eligible for a refund or replacement.
If the carrier cannot verify delivery, we'll arrange a replacement at no cost.
Delayed Delivery
Carriers may occasionally mark packages as delivered up to 24 hours before actual arrival.
Please wait 24 hours before reporting a missing package.
Stolen Packages
Nutriva is not responsible for packages lost or stolen after carrier-confirmed delivery.
Customers are responsible for securing deliveries after they are marked as delivered.
Incorrect Shipping Address
If the carrier delivered to the wrong address due to carrier error, we'll arrange a replacement or refund after verification.
If an incorrect or incomplete shipping address was provided during checkout, refunds or replacements cannot be issued once the package has been delivered.
6. Product Quality Concerns
If you believe your product has a quality issue, please contact customer support with a detailed description.
Our team will review the situation and determine the appropriate solution, which may include a replacement or refund.
7. Subscription Policy
If your purchase includes a subscription, it is your responsibility to manage, modify, or cancel it within the 30-Day Guarantee Period.
Subscription renewals that occur after the guarantee period are not eligible for refunds.
Failure to cancel before renewal does not qualify for a refund.
Subscription Orders
Certain Nutriva products may be purchased through a subscription program.
Subscriptions automatically renew every 30 days (or according to your selected delivery schedule) unless canceled.
By placing your first subscription order, you agree to the automatic renewal terms.
Canceling Your Subscription
You may cancel your subscription at any time by contacting our customer support:
Email: info.flexonall@gmail.com
Billing Information
You are responsible for keeping your billing information accurate and up to date, including:
- Billing address
- Credit card information
- Expiration dates
Please notify us immediately if your payment method becomes invalid.
8. How to Request a Refund
To request a refund or replacement, email:
Our customer support team typically responds within 1–2 business days to review your request and explain the next steps.
9. Refund Processing
Once approved, refunds are issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
You'll receive a confirmation email once your refund has been processed.
10. Abuse of This Policy
To protect the integrity of this policy:
- Repeated refund requests may receive additional review.
- Fraudulent or misleading claims will be denied.
- Customers who abuse this policy may become permanently ineligible for future refunds.
11. Agreement to This Policy
By completing a purchase through Nutriva's official website, you acknowledge that you have read, understood, and agreed to this Refund Policy, including all eligibility requirements, limitations, and conditions.
Your agreement is accepted automatically at the time of purchase and does not require a separate signature.
Nutriva reserves the right to modify or update this Refund Policy at any time. The version in effect at the time of your purchase will apply to your order.