Privacy policy

Privacy Policy

Last updated: December 10, 2025

Nutriva operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a carefully curated shopping experience (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase or other transaction through, or otherwise communicate with us regarding the Services.

If there is any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how your personal information is collected, used, and shared as described below.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, where you live, and applicable legal requirements, we may collect the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address
  • Payment information, including credit/debit card information, payment method, transaction details, and payment confirmations
  • Account information, including username, password, security questions, preferences, and settings
  • Transaction information, including viewed products, shopping cart contents, wish lists, purchases, returns, exchanges, cancellations, and previous transactions
  • Customer support communications
  • Device information, including browser type, IP address, network connection, and device identifiers
  • Website usage information, including how and when you use our Services and browse our website

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, communicate with us, or otherwise provide information
  • Automatically through cookies and similar technologies
  • From our service providers
  • From business partners and other third parties

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your information to:

Provide and Improve Our Services

Including:

  • Processing payments
  • Fulfilling orders
  • Managing customer accounts
  • Shipping products
  • Handling returns and exchanges
  • Saving shopping preferences
  • Personalizing your shopping experience
  • Improving our Services

Marketing & Advertising

We may send promotional emails, SMS messages, or postal mail.

We may also display personalized advertisements based on your purchases, shopping cart, or browsing activity.

Security & Fraud Prevention

We use your information to:

  • Verify your identity
  • Protect customer accounts
  • Detect fraudulent or unlawful activity
  • Protect our business and customers

Please keep your login credentials secure and do not share your password with anyone.

Customer Support

We use your information to:

  • Respond to inquiries
  • Provide customer support
  • Maintain our relationship with you

Legal Compliance

We may process information to:

  • Comply with legal obligations
  • Respond to lawful requests from authorities
  • Participate in legal proceedings
  • Enforce our Terms and Policies
  • Protect our rights and the rights of others

4. Sharing Personal Information

We may share personal information with:

Shopify and Service Providers

Including providers that assist with:

  • Payment processing
  • Cloud hosting
  • Data analytics
  • Customer service
  • Shipping
  • Warehousing
  • Order fulfillment

Marketing Partners

We may share information with advertising and marketing partners to provide personalized advertising.

These partners process your information according to their own privacy policies.

You may have the right to opt out of personalized advertising depending on your location.

Privacy Opt-Out Link:
[INSERT PRIVACY OPT-OUT LINK]

With Your Consent

We may share information when you request or authorize us to do so.

Corporate Affiliates

We may share information within our corporate group.

Legal Requirements

We may disclose information:

  • During mergers, acquisitions, or business transfers
  • To comply with legal obligations
  • To respond to subpoenas or lawful requests
  • To protect our Services and legal rights

5. Shopify

Our Services are hosted by Shopify.

Information submitted through our store may be processed by Shopify and transferred to countries outside your own.

For more information:

Shopify Privacy Policy

https://privacy.shopify.com/en

Shopify Privacy Portal

[INSERT SHOPIFY PRIVACY PORTAL LINK]

6. Third-Party Websites

Our Services may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their security practices
  • The accuracy of their information
  • Information you publicly post on those websites

A link does not imply endorsement.

7. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from anyone under the age permitted by applicable law.

Parents or guardians may contact us to request deletion of a child's information if necessary.

8. Data Security & Retention

No security system is completely secure.

We retain personal information only as long as necessary to:

  • Maintain customer accounts
  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. Your Privacy Rights

Depending on where you live, you may have rights including:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt Out of Personalized Advertising

Privacy Opt-Out Link:

[INSERT PRIVACY OPT-OUT LINK]

We also honor Global Privacy Control signals where legally required.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. Transactional emails may still be sent.

10. Additional Rights (EEA & United Kingdom)

If you reside in the European Economic Area or the United Kingdom, you may also have the right to:

  • Object to processing
  • Restrict processing
  • Withdraw consent

For information about Shopify's processing practices:

https://privacy.shopify.com/en

We will never discriminate against you for exercising your privacy rights.

Authorized representatives may submit requests on your behalf where permitted by law.

11. Complaints

If you have concerns about how we process your personal information, please contact us.

You may also have the right to:

  • Appeal our decision
  • File a complaint with your local data protection authority

Residents of the EEA may contact their local supervisory authority.

12. International Data Transfers

We may transfer your information outside your country of residence.

Where required, we use appropriate safeguards including:

  • European Commission Standard Contractual Clauses
  • UK International Data Transfer mechanisms
  • Adequacy decisions where applicable

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Business changes
  • Operational updates
  • Legal or regulatory requirements

The latest version will always be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Nutriva Customer Support
Email: info.flexonall@gmail.com